Returns & Exchanges
At TrailRax, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy on all unworn and unwashed apparel. If your new gear doesn't fit your adventure, we'll make it right with a quick exchange or a full refund.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Pack Your Gear
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
Attach the Label
Download and print your prepaid shipping label from the portal and secure it to the outside of your package.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing